CUSTOMER SERVICES
We want your shopping at IZOL UV to be simple and enjoyable. Below you will find the answer to some frequently asked questions when launching the site. If you require more information, please contact us.
Do you ship to the United States and internationally?
Yes! You should enter your address in the payment section and our system will confirm if your country is covered by Canada Post.
How can I make a return?
Please see our returns and exchange policy page.
How should I choose my size?
You can consult the size guide: WOMEN MEN the fabrics are stretchy. It is recommended to choose the size exactly as shown in the guide.
I can't find my size or is the item currently out of stock?
Please contact us to check product availability by email: order@izoluv.com and the possibility of ordering your model.
Where can I buy IZOL UV?
Online at: www.izoluv.com .
Where is your head office?
Our head office is in Montreal, Quebec, Canada.
How can I care for my Izol UV clothing?
To maintain UPF levels in the fabric, please follow the washing and care instructions inside the garment. Clothes should be machine washed and tumble dried. This will ensure the integrity of the FPU level for the life of the garment.
How can I make payment? What payment method do you accept?
You can use VISA, MASTERCARD and AMERICAIN EXPRESS credit cards or Paypal to pay for your order.
Is it safe to pay online?
We use PayPal, MASTERCARD, VISA and AMERICAN EXPRESS as payment methods. All methods are safe. Your financial information is never shared. They use encryption and anti-fraud technology to protect your financial information.
Should I pay customs and import taxes?
Customs policies may vary from country to country. Please check your country's rules.
Who is responsible for the return shipping charge?
You are responsible for transportation costs from your destination to our return location.